While the production of mechanical watches is definitely a difficulty by itself, the same can likewise be stated for the watches’ after-sales servicing down the line. Besides, although a manufacturer is responsible for high quality during manufacturing, it is commonly tough to control who tampers with a watch in requirement of repair or maintenance later. This is why, ever since the beginning, Rolex has relied on a worldwide network of watchmaker workshops, where all watches can be serviced according to Rolex criteria. The Rolex World Service is consequently an especially exciting subject for proprietors of a timepiece from the Geneva-based brand name.
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An around the world network
For Rolex owner Hans Wilsdorf, not only was consistent quality a top concern in the manufacturing of his wristwatches, yet likewise the solution and maintenance throughout the watches’ lives. In practice, nevertheless, this was hard to achieve. After all, any person who wished to have their watch serviced usually had to take it to a jeweler, who would after that send the watch to the brand or the main retailer. This is not only a logistical obstacle but taxing. Furthermore, it was not uncommon for the jeweler to in fact try his hand at servicing the watch by himself.
Therefore, Wilsdorf without delay decided to accumulate an around the world network of watch manufacturer workshops in as several countries as possible. In the meantime, all Rolex watches worldwide can be handed right into the approximate 900 after-sales solution workshops of main Rolex retailers, or their regional branches.
They were after that serviced straight onsite by specially educated watchmakers. Today, just these watchmakers are permitted to carry out after-sales service deals with a Rolex.
Anyways not all junior watch repairers need to get trained by going to the Geneva training center. There are also many training centers in different parts of the globe where one can take the training.
